Noise Complaint
At Kahuana Pty Ltd, we understand that neighbourhood noise can be very annoying; we respect the residential neighbourhood of our holiday lettings and also ask our guests (your temporary neighbours) to do so.
Noise complaints are taken seriously. To ensure your complaint can be followed up professionally and as soon as possible, certain information need to be provided by submitting our Noise Complaint Form.
If you would like Kahuana Pty Ltd to look into your noise complaint you need to submit this form; noise complaints via emails, phone calls or text messages to the managing agency or property manager or to the owner/s of the property will not be investigated.
What is noise?
If a source of noise is a problem for you, there are things you can do:
Talk amicably to noisy neighbours
Often people do not realise how loud they are (especially when they are on holiday) and are happy to turn down or stop the noise. It’s always best to find a solution to the problem directly and keep on speaking terms.
Think about the best way to raise the issue with them. Be constructive and suggest ways to solve the problem, rather than just complaining, blaming them or demanding they keep the noise down.
It’s often best to talk to them face to face first; however, as neighbourhood problems can be very upsetting and generate a lot of emotion, when talking to them, please:
Walk away if you are confronted with aggressive & abusive behaviour or language.
Submit your noise complaint form
Use our Noise Complaint Form to report excessive noise that is happening now and when you know where the noise is coming from.
A noise complaint is usually valid if the noise is unreasonable and is being made during restricted hours
A justified reason not to attempt to talk to person/s causing the noise would be for example if the person/s were highly intoxicated, aggressive or violent or if the noise occurred at a time you cannot be expected to talk to them such as very late at night.
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Kahuana acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.