Covid-19
At Kahuana Pty Ltd, the well-being of our loyal clients, guests and staff is our top priority. We are monitoring the situation closely and may periodically update our Covid-19 related company policy based on recommendations and public health orders.
Our policy is to comply with all relevant state government COVID-19 guidelines and health orders and we will continue to keep our team members and guests well informed to ensure their safety and the safety of our community.
We would further like to reassure you that all Kahuana Pty Ltd staff and sub-contractors attending our properties are fully vaccinated. We strongly encourage everyone to get the jab if you are eligible to do so or at least discuss the vaccine with a health professional so you can make an informed choice. This way, you help to prevent the spread of the virus and ensure the re-opening of Australia and tourism in the safest way possible.
So that we can comply with the impending NSW government directives it is important for us to understand your vaccination status. Please note that at this stage, providing this information is voluntary; this may change as the NSW government issues a public health order requiring all travellers be vaccinated.
Due to the evolving nature of this global pandemic, we have continued adapting our policies to provide greater flexibility during these challenging and uncertain times. New policies and additional information regarding Covid-19 related matters are outlined below.
To prevent the spread of COVID-19 and reduce the potential risk of exposure to our agents, staff and other guests we are conducting a simple screening before your check in. All guests’ participation is important to help us take precautionary measures to protect you and everyone in our community. Before checking in we require from all guests staying as well as from their approved visitors confirmation that:
1. No-one has returned from one of the countries listed on health.gov.au less than 14 days before check in or has been in close contact with anyone who has travelled within the last 14 days to one of the countries listed on health.gov.au,
2. No-one has had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days,
3. That all necessary Covid-19 vaccination requirements at the time are met.
We understand this corona-virus outbreak brings uncertainty to travellers and property investors and therefore, effective immediately, we are providing the following COVID-19 cancellation policy in addition to our standard cancellation policy as per our Booking Terms & Conditions.
A traveller may cancel a booking and be eligible for a travel credit/voucher code if all the following applies:
All cancellations need to be submitted in writing to hello@kahuana.com.au stating the reasons why your booking may be eligible for our COVID-19 cancellation policy.
If you are eligible, our office will email you a Voucher Code of the value of your travel credit, together with instructions how to re-book on our website.
Once you have re-booked, our office will process your new booking and be in touch with the amended booking documents. If you are not eligible, our standard cancellation policy will apply.
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Kahuana acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.